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Work Experience
Express Scripts - Strategy & Transformation Intern
May 2017 - Present
As a member of the Call Center Analytics team within the Strategy & Transformation organization, I undertook a project around understanding member satisfaction for different prescription drug plan designs. Utilizing my knowledge of SQL and data analysis, I queried million of call center data points in Microsoft SQL Server and Teradata. These metrics, combined with speech analytics, statistical significance tests, and data visualization in Tableau, allowed me to identify trends in customer behavior and variability across plan designs. I then recognized a $1.2 million savings opportunity through better benefits education and agent training. I communicated these findings to senior management as part of my final intern presentation.
To assist with shifting business needs, I also registered as a Pharmacy Technician and helped dispense prescription drugs in the backend pharmacy. This unique experience provided me with a more holistic perspective on the fulfillment process.
Bear On A Log - Co-Founder
2014 - Present
bearonalog.com
Bear On A Log is a premium manufacturer of 100% American made apparel. Headquartered in St. Louis, MO and manufactured in Los Angeles, CA, the raw materials, printing, and design work are all products of the USA. We specialize in awesome items such as t-shirts, tank tops, sweatshirts, and beanies. Connor is responsible for manufacturer relations, customer service, and fulfillment.
Citigroup - Technology Analyst Intern
May - August 2016
While at Citi, Connor assisted in the transition of waterfall to agile development processes within the mortgage data infrastructure team. He also analyzed and improved existing report generation procedures. As a side project, Connor developed a prototype application for consumer escrow products.
Dual Cases, LLC - Co-Founder and CEO
2012 - 2015
Dual Cases was a manufacturer of customizable iPhone cases, using laser cutting technology to cut a variety of designs into the back of the case. Connor facilitated the prototyping and manufacturing of the case and was responsible for marketing, finance, operations, and business growth.
Anheuser-Busch InBev - Technology Intern
May - August 2014
Connor was an intern on the Workplace Services Team, contributing to projects assisting with mobile device deployment to company owned wholesalers and restructuring the mobile device request process.
VMH International - Application Engineering Intern
May - August 2014
Connor worked full-time with multiple CAD and CAM software packages such as Siemens and Autodesk to cater to the needs of our clients and business partners. He assisted in the research and product development of current, real world engineering solutions for companies such as Ford Motor Company, Cobra Puma Golf, and Caterpillar.
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Education
Missouri University of Science and Technology
B.S. Engineering Management - Class of 2017
